Support Approach
As a premium provider of global, dedicated hosting solutions, Indice Solutions understands the importance of delivering outstanding service and support to our customers. Our live 24/7/365 support is always there for you, when you need it most, and that's our promise.
We have highly-trained, customer-focused teams that understand your business and can provide real solutions to your inquiries. Our dedicated support teams are solely focused on assisting our dedicated hosting clients. We utilize and reach out to our global teams for their expertise to better serve you. With the sharing of this aggregate knowledge, you are guaranteed expert support.
Our Sales Team, together with our Sales Engineers and Support Team, works with you to map out the optimal solution for your needs. Our Technical Account Management (TAM) team quickly and professionally processes customer support requests. If your request requires a higher level of technical expertise, it will be escalated to the NOC and OPS teams for an efficient and accurate resolution.
Your online business requires professional, accurate and fast support. Indice Solutions one-to-one managed support delivers so your business can operate smoothly, without interruption.
At Indice Solution, our passion is to provide superior customer service. The deployment of your hosted solution is just the beginning of our journey together.
Our teams will continue to monitor your growth pattern and provide expansion options that are best suited for you. We pride ourselves in understanding the scalability needs of growing businesses and are fully committed to ensuring you achieve your growth objectives. More than just your IT hosting, we are your partner.